Healthcare organizations that need to send patient information by email under HIPAA sometimes compare LuxSci and Protected Trust. Both encrypt email, sign business associate agreements, and are small companies with revenue under $5 million. LuxSci, founded in 1999 in Cambridge, Massachusetts, by Erik Kangas, is built for high-volume sending, with APIs that let EHR, CRM, and billing systems send personalized patient emails. Protected Trust, led by CEO Ingram Leedy, sells Send It Secure, an Outlook add-in that lets staff encrypt a message and get proof of delivery without leaving Exchange or Microsoft 365.
Healthcare marketers and mid-sized organizations that send thousands of HIPAA-compliant emails a month from their EHR, CRM, or billing systems
Small clinics that only need to encrypt everyday staff email
Small healthcare offices on Outlook that want to encrypt and send messages without moving their email
Teams that do not work in Outlook
| Axis | LuxSci | Protected Trust |
|---|---|---|
| Main job | Similar High-volume HIPAA email and marketing sent from other systems through its APIs. |
Similar Encrypting the email staff write in Outlook every day. |
| Sending thousands of messages | Stronger Built for it, and scores 7.0 on high-volume sending outcomes. |
Not built for bulk sending, and scores 6.8 on secure email outcomes. |
| Working inside Outlook | Sold as a hosted secure email and sending service. | Stronger An Outlook add-in, so staff keep their mailbox. |
| Connecting other systems | Stronger APIs for EHR, CRM, and billing systems to send personalized messages. |
Built for people sending one message at a time from Outlook. |
| Getting it live | Scores 6.6, because API and system integrations take work. | Stronger Scores 6.8, as an add-in and a policy rollout. |
| Time in market | Stronger Founded in 1999. |
Smaller and younger, with revenue near $3.7 million. |
| Knowing what you will pay | Similar Scores 6.7, with tiers by monthly send volume. |
Similar Scores 6.7, with a subscription by seat or organization. |
LuxSci is for a healthcare marketer or mid-sized organization that needs to send large volumes of HIPAA-compliant email from its EHR, CRM, or billing system. Protected Trust is for a small office that lives in Outlook and wants staff to encrypt the messages they write without changing email systems.
Walk away from both if Microsoft or Google encryption plus your existing data loss tools meet your HIPAA needs. Walk away from LuxSci if you only need to encrypt a handful of staff emails a day. Walk away from Protected Trust if your staff do not use Outlook or you need to send email in bulk.