Home health ops · Home care & disability scheduling
ShiftCare
ShiftCare makes scheduling, electronic visit verification, care notes, and billing software for home care, disability, and Medicaid waiver providers, sold on published per-user monthly plans.
Strong fit
- Non-medical home care, IDD, and Medicaid waiver agencies with 10 to 250 caregivers
- Agencies that want scheduling, visit verification, notes, and billing on published monthly prices
- Owners who want to try software for a week before talking to sales
Weak fit
- Medicare-certified home health and hospice agencies that need OASIS and clinical coding
- Large multi-state providers that want a long U.S. track record
- Agencies whose state rules need an EVV setup ShiftCare has not built
Bottom line
ShiftCare, an Australian company, makes scheduling, electronic visit verification, care notes, and billing software for home care, disability, and Medicaid waiver providers. It publishes prices from $8 per user a month and offers a free trial. It fits small and mid-size non-medical home care and IDD agencies that want one simple system at a known price.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Gaurav Cheema founded ShiftCare in Australia and launched it to care providers in 2016, starting with disability support providers in the National Disability Insurance Scheme.
Mathew Cagney became chief executive in March 2024. ShiftCare now sells in the United States, the United Kingdom, and Australia, and says more than 8,000 providers use it.
Agencies use it to schedule shifts and record visits with GPS clock in and out for electronic visit verification. Caregivers write care notes on a phone app that works offline, and the office sends invoices and Medicaid claims.
Its AI features turn a caregiver's spoken notes into written summaries, suggest qualified caregivers for open shifts, and flag missing notes or invoices that do not match a shift.
Premium adds care plans, medication records, and a portal where families see the schedule. Its customers include Erie Homes for Children and Adults in Pennsylvania.
Compare AxisCare or CareSmartz360 when a U.S. home care agency wants a long-established platform, and Therap when an IDD provider needs state-specific documentation.
AlayaCare fits a larger provider running home and community care. HHAeXchange fits an agency that works inside a Medicaid EVV network.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Axxess | 7.9 | 7.5 |
| KanTime | 7.6 | 7.3 |
| AxisCare | 7.5 | 7.2 |
| ShiftCare | 7.4 | 7.3 |
| Therap | 7.3 | 7.1 |
| Alora | 7.2 | 7.0 |
| AlayaCare | 7.2 | 6.9 |
| Ankota | 7.2 | 7.3 |
| CareSmartz360 | 7.1 | 6.9 |
| CareVoyant | 7.0 | 6.8 |
| HHAeXchange | 6.9 | 6.6 |
| Careficient | 6.8 | 6.6 |
Pricing
| Item | Detail |
|---|---|
| Model | Published per-user monthly plans, with an enterprise tier quoted separately. |
| What usually drives cost | Plan level (Basic, Professional, or Premium), the number of users, which counts caregivers, annual or monthly billing, and add-ons such as HR and training courses. |
| What to ask before you buy | How your state's EVV aggregator is supported, what Medicaid claim submission costs on your plan, and the price for more than 250 staff. |
| Published pricing | Published on shiftcare.com. |
Published U.S. plans are Basic at $8, Professional at $13, and Premium at $20 per user a month billed annually, or $9, $15, and $25 billed monthly, with a five-user minimum.
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get ShiftCare to function | |
| Office manager who owns scheduling | Runs the switch. |
| Caregiver and client lists | Loaded at setup. |
| State EVV and Medicaid billing rules | Claims depend on them. |
| Payroll and accounting system | Timesheets flow there. |
| Caregiver phones and training | Visits are recorded in the app. |
| What will maximize your value | |
| Turn on open-shift offers | Fills cancellations faster. |
| Use voice notes for caregivers | More complete notes. |
| Check invoice flags weekly | Catches billing errors early. |
| Deal-breakers | |
| Medicare home health or hospice | |
| Unsupported state EVV setup | |
| No one to run the switch | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Free trial and setup | 1-2 weeks |
| 2 | Caregivers live on the app | 2-6 weeks |
| 3 | Billing and EVV fully running | 1-3 months |
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.