Clinical systems · AI receptionist, scribe, and coding agents for clinics
Sully.ai
Sully.ai is a healthcare AI platform that answers patient calls and schedules visits, drafts clinical notes from the visit, suggests billing codes for staff review, and gives clinicians a consultant for decision support. It writes notes, codes, and appointments back into the EHR.
Strong fit
- Outpatient clinics, federally qualified health centers, and multi-site provider networks that want phone answering, notes, and coding from one vendor
- Practices on athenahealth, NextGen, AdvancedMD, or Epic that want agents to read from and write back to the chart
- Small practices that want a scribe plus research, medical assistant, and interpreter agents and will confirm the per-provider price first
Weak fit
- Clinicians who want only a note-taker with a free plan or self-serve trial, since Sully.ai lists neither
- Buyers who need a confirmed price up front, since the pricing page lists no figures
- Teams that need independent accuracy data, since most outcome figures come from Sully.ai and its partners
Bottom line
Sully.ai is a solid choice for clinics and provider networks that want a receptionist, scribe, and coder from one vendor and can work from a demo-led quote. On its older small-business page, Sully.ai lists $79 per provider per month, about the same as Freed's Core plan and more than the free and entry-level scribes. Most of its outcome figures are company-published, and clinicians who want only a scribe have cheaper options.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Sully.ai serves outpatient clinics and provider networks. A January 2026 release from its speech partner Speechmatics lists Oshi Health, Tebra, and Midi as customers, and the homepage cites a 120-clinician health center and a 200-clinician provider network. The best-matched jobs are answering and scheduling calls, drafting visit notes, suggesting codes, and drafting clinical plans for a clinician to edit and sign.
On price, an older small-business page (footer dated 2025) lists $79 per provider per month for scribe, researcher, medical assistant, and interpreter agents, and the help center says agent pricing is custom and set after a demo. Freed's Core plan is also $79 a month for unlimited notes for one clinician, Premier is $119 a month or $104 billed annually, and Heidi Health has a free plan, so Sully.ai costs more than Heidi Health's free plan and Freed's $39 Starter and about the same as Freed's Core, with larger groups quoted after a demo.
The closest competitors are Freed, Heidi Health, and Suki for scribing, and Assort Health for phone agents. Freed suits independent clinicians who want a posted price and a seven-day trial, Heidi Health offers a free plan, referral letters, and patient handouts, Suki is built for voice dictation and ordering inside the EHR, and Assort Health works for specialty practices whose main need is AI voice agents answering patient calls.
Ahmed Omar is founder and chief executive, and Ahmed Nasser is co-founder, president, and chief operating officer. Sully.ai closed a $22 million Series A in January 2025, led by Amity Ventures, with Phaze Ventures, Y Combinator, SemperVirens Venture Capital, and LifeX Ventures taking part. The company is private.
Sully.ai's own figures: 1 million patients seen, $680,000 saved a year in call center costs, $1 million in added annual revenue, 18.5% more patients seen, and provider onboarding cut from 12 weeks to 2. A health center with 120 clinicians saved $650,000 or more by reducing abandoned calls, and a 200-clinician network saved $2 million or more through coding, according to Sully.ai's customer stories. Speechmatics, its speech partner, said in January 2026 that Sully.ai had returned 30 million minutes to the workforce as of December 2025, serves enterprise customers with more than 500 providers, and has early case studies at 21x return.
Sully.ai's integrations page lists Epic, Cerner, MEDITECH, athenahealth, NextGen, and AdvancedMD among others, with two-way patient data flow and launch in weeks with white-glove onboarding.
Its trust center lists HITRUST, ISO/IEC 27001:2022, and SOC 2 Type 2, with reports that it may provide on request. The homepage says "We don't use or train on your data."
Three customers quoted by Sully.ai describe its effect on charting, billing, and price. Aria Alokozai, a lead physician associate at City Health, said on Sully.ai's small-business page: "Before using Sully.ai, we all used to chart from home; I almost hated my job because of the amount of repetitive tasks that we had to do; thanks to Sully.ai, I started loving my job again!" Derek Ayers, DO, a chief medical officer, said on Sully.ai's homepage: "We're getting paid faster, our compliance risk is much lower, and our administrative overhead is down." Manouchka Lominy, an advanced practice nurse at Clinic Klinic, wrote on Sully.ai's scribe page: "At this price point and with such ease of use, it outperforms the competition."
Independent comments mix praise with limits. A poster on r/FamilyMedicine compared Freed, ScribeHealth, and Sully in July 2025 and wrote of Sully: "The interface isn't as polished as Freed but it's functional and doesn't really get in the way. One word: underrated." SoftwareFinder lists dependence on continuous service availability and on accurate, complete input data among its cons. CompareScribes, an independent comparison site, ranked Sully.ai fifth among the AI scribes it reviews, with an 8.1 editorial score and hands-on scores of 8.0 for clinical precision and 8.0 for note quality. Sully.ai has no published free tier or self-serve trial, and its breadth is more than a clinician needs if the goal is a single scribe, according to CompareScribes.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Assort Health | 8.2 | 7.6 |
| Freed | 8.0 | 7.6 |
| Suki | 7.8 | 7.6 |
| Heidi Health | 7.7 | 8.0 |
| Sully.ai | 7.2 | 7.0 |
Pricing
| Item | Detail |
|---|---|
| Model | Per provider per month on the older small-business page. The help center says agent pricing is custom and set after a demo or pilot. |
| What usually drives cost | Clinic size, the number of agents, call or usage volume, and the workflows being automated, according to the Sully.ai help center. |
| What to ask before you buy | Whether the per-provider price covers the agents you need, how receptionist call volume is priced, any EHR integration or setup fees, whether write-back to your EHR is in scope, and the terms of a pilot. |
| Note | SoftwareFinder estimates one-time implementation at $2,000 to $15,000 and custom EHR integration at $3,000 to $25,000. |
| Published pricing | Sully.ai's pricing page at sully.ai/pricing loads the homepage with no price list. The only figure Sully.ai itself shows is on its small-business page at sully.ai/smb, whose footer is dated 2025. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get Sully.ai to function | |
| Access to your EHR for note, code, and appointment write-back | The integrations page describes two-way patient data flow with your EHR. |
| Call volume and the list of workflows to automate | The help center says price and scope depend on clinic size, number of agents, call or usage volume, and workflows. |
| A clinician or coder to review output | Notes and plans are drafts for a clinician to edit and sign, and codes are suggestions for staff review. |
| A security review of the trust center reports | The trust center lists HITRUST, ISO/IEC 27001:2022, and SOC 2 Type 2, with reports that Sully.ai may provide on request. |
| A demo or pilot conversation to get a quote | The help center says pricing is discussed after a demo or pilot. |
| What will maximize your value | |
| Start with one agent, such as the scribe or receptionist, and add others later | The help center ties price to the number of agents, and the integrations page says use cases can be added without heavy lifts. |
| Measure abandoned calls and coding accuracy before go-live | Sully.ai's customer stories report savings from fewer abandoned calls and more accurate coding. |
| Have a clinician check every suggested code against the note | The homepage shows each suggested code linked to the line in the note that supports it. |
| Get the write-back scope for your EHR in writing | It tells you which of notes, codes, and appointments return to the chart. |
| Pilot with a few providers before a full rollout | The homepage cites onboarding of new providers in 2 weeks, so a small group shows the real timeline. |
| Deal-breakers | |
| You need a free plan or self-serve trial. Sully.ai lists neither, according to CompareScribes and MedAI Verdict. | |
| You need a price list before talking to sales. The pricing page at sully.ai/pricing loads the homepage with no figures. | |
| You need independent accuracy data. Most outcome figures come from Sully.ai and its partners. | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | From demo to quote | Pricing is discussed after a demo or pilot conversation, according to the Sully.ai help center |
| 2 | From EHR connection to go-live | In weeks, with white-glove onboarding, according to Sully.ai's integrations page |
| 3 | Onboarding each new provider | 2 weeks, down from 12, according to Sully.ai's homepage |
Leadership
- Ahmed OmarFounder and CEO
- Ahmed NasserCo-founder, President, and COO
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.