Practices and health systems shopping for AI agents to answer patient calls often compare Assort Health and Hyro. Both book appointments, answer routine questions, and hand harder calls to staff. Assort Health, based in San Francisco, started in orthopedics and loads each practice's own provider rules so its agent books the right visit with the right surgeon. Hyro, based in New York, builds agents for health systems that work across phone calls, web chat, text messages, and apps, and pulls answers from each organization's own data, such as its physician directory.
Orthopedic and other specialty groups whose phone scheduling depends on strict provider rules
A health system that wants web chat, text, and app agents as well as phone calls will find its product built for specialty phone lines
Health systems that want AI agents across the call center, website, text messages, and apps
Connecting its agents to health system data and phones is its weakest score at 6.4
| Axis | Assort Health | Hyro |
|---|---|---|
| Who it is built for | Similar Specialty groups, starting with orthopedics, with heavy call volume and strict provider scheduling rules. |
Similar Health systems with large call centers, including Intermountain Health, Baptist Health, and Hackensack Meridian Health. |
| Channels | Phone calls, inbound and outbound. | Stronger Phone calls, web chat, text messages, and apps on one platform. |
| Specialty scheduling rules | Stronger Its own model, Synapse, learns specialty scheduling patterns from every deployment so each new practice starts with patterns learned elsewhere. |
Handles scheduling and physician search across a health system, and is a weaker fit for single-specialty practices with deep provider rules. |
| Calls handled without staff | Similar Its first deployment resolved about 55 percent of calls on day one, a rate that later rose above 95 percent. |
Similar Says its agents resolve up to 85 percent of routine patient interactions. |
| Track record | Its first deployment went live in late 2023, and it grew from about 15 to nearly 250 people in a year. | Stronger Founded in 2018, with Bon Secours Mercy Health as a client for more than five years. |
| Getting it live | Stronger Scores 7.6 for loading EHR scheduling rules. |
Scores 6.4 for connecting health system data and phones. |
| Knowing what you will pay | Similar Custom contract, with no public price list. |
Similar Custom enterprise contract, with no public price list. |
“If you're not answering the phone or giving patients ways to reach you, even after hours, you can lose business. Assort’s agent lets us be there 24/7, keeping schedules full and making a huge difference for both our patients and our front office staff.”
David Kobasa, Chief Operating Officer, South Shore Orthopedics · Assort Health customer story · · source
“Bon Secours Mercy Health has partnered with Hyro for more than five years, and we're excited to build on that foundation by further expanding its latest AI-powered scheduling capabilities in our call center later this year.”
Staci Lucius, President of the Medical Group, Urgent Care, & Employer Services, Bon Secours Mercy Health · Hyro press release · · source
Assort Health is for an orthopedic or other specialty group whose phones are full and whose scheduling depends on which surgeon sees which complaint. Hyro is for a health system that wants one AI agent platform across its call center, website, text messages, and app, from a vendor with years of health system deployments behind it.
Walk away from Assort Health if you need chat and text agents on your website as much as phone coverage, or if you have one front desk and low call volume. Walk away from Hyro if you are a single-specialty practice with complicated provider rules, or if you have no IT team to connect its agents to your data and phone system.