Station 03
Patient engagement & telehealth
Front-door software fails quietly: no-shows, incomplete intake, abandoned payments. Good tools reduce staff FTE at check-in without creating a second help desk for patients.
Telehealth alone is table stakes post-2020. Differentiation sits in intake quality, payment capture before the visit, and EHR write-back that doesn’t create duplicate charts.
Physician networks (e.g. Doximity) sit adjacent: useful for referral and outreach, rarely a replacement for patient CRM.