Patient engagement & telehealth · Automated reminders and care messaging
Cliniconex
Cliniconex is software from Ottawa, Canada, that sends automated appointment reminders, alerts and family updates for clinics, senior care homes and hospitals, and logs each message in the EHR.
Strong fit
- Clinics that want reminders and alerts written back to the chart
- Senior care homes that send outbreak notices and family updates
- Buyers who want to see a monthly price before a sales call
Weak fit
- US practices on an EHR that Cliniconex does not list
- Buyers who want many US case studies before they sign
- Health systems that want intake, payments and scheduling from one large vendor
Bottom line
Cliniconex is a good choice for clinics and senior care homes that want automated reminders, alerts and family messages tied to their EHR, with prices posted online. It suits Canadian groups and PointClickCare homes best. US practices should confirm their EHR link and ask for US references first.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Anthony Mar started Cliniconex in 2009 in Ottawa, Canada, with Tom Phillips, now its chief technology officer. Kevin Haaland is chief executive today.
Its first product, ACM Alerts, sent automated appointment reminders, and the first one went out in 2011. Cliniconex now sells the Automated Care Platform, which pairs Automated Care Messaging for reminders, alerts and secure messages with Automated Care Scheduling for online booking, check-in, forms and surveys.
Messages go out by text, voice or email and are written back to the patient's chart, so staff can see who confirmed or cancelled. Senior care homes use it to send outbreak notices, care plan reminders and family updates. Community paramedicine programs use it for referrals and home visit follow-up.
Cliniconex says it serves more than 1,600 clinics, 3,800 senior care facilities and 6,000 providers, and sends more than 1 million messages a month. It connects to EHRs such as PointClickCare, MatrixCare, WellSky, Meditech and Epic. Cliniconex says its platform meets HIPAA, PIPEDA and ISO 27001 standards.
Many of the EHRs on its pricing page are Canadian systems, such as Accuro and OSCAR. US buyers should ask for references from clinics on their own EHR.
Solutionreach and Relatient fit US practices that want reminders, recalls and scheduling from a US vendor. Luma Health fits health systems that want a broader patient access suite, and Curogram fits practices that want two-way texting and online intake.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Cliniconex | 7.7 | 8.0 |
| Curogram | 7.5 | 7.3 |
| Luma Health | 7.4 | 7.0 |
| Relatient | 7.2 | 6.9 |
| Solutionreach | 6.8 | 6.6 |
Pricing
| Item | Detail |
|---|---|
| Model | Cliniconex charges a monthly subscription. Its Lite plan for clinics is priced by active contacts and monthly appointments, and its Plus plan adds a fee for each provider and site. |
| What usually drives cost | For Cliniconex, cost depends on the number of active patient contacts, appointment volume, providers and sites, plus add-ons such as wait time and patient queue displays. |
| What to ask before you buy | Ask Cliniconex whether its link to your EHR is live today, which US clients you can call, and which add-ons your clinic needs. |
| Note | PointClickCare resells some Cliniconex messaging tools to its senior care customers, so those prices are set separately. |
| Published pricing | Cliniconex posts a price calculator. The Lite plan for clinics starts at $302.40 a month for 1,000 active contacts and 500 monthly appointments, and the Plus plan adds $40 a month per provider and $150 per site. Scheduling for senior care is $190 a month per facility. |
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.