Patient engagement · Patient access voice AI
Parakeet Health
Parakeet Health makes AI agents that handle patient calls, texts, email, faxes, and web scheduling for specialty groups, priced on results such as booked appointments.
Strong fit
- Large dermatology groups and management services organizations
- Specialty groups that want to pay based on booked appointments and resolved calls
- Practices with call centers of 10 or more people
Weak fit
- Small practices without a call center
- Health systems that need nurse triage protocols
- Buyers outside dermatology who want many reference customers in their specialty
Bottom line
Parakeet Health makes AI agents that handle patient calls, texts, email, web scheduling, and faxes for specialty groups, with most of its large customers in dermatology. It charges based on results such as booked appointments and resolved calls. It suits large dermatology groups first; buyers in other specialties will find fewer references.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Jung Park, who held leadership roles at One Medical, Epocrates, and California Skin Institute, co-founded Parakeet Health in San Francisco with Eric Mao, who led product and engineering teams at Microsoft and Primer AI, and Aaron Lee, its chief technology officer. Park learned at Epocrates not to change a clinician's workflow, and Parakeet targets practices with call centers of 10 or more people. Parakeet handles inbound calls, outbound outreach, fax processing, and web scheduling in one system, and it connects to Epic, Cerner, athenahealth, eClinicalWorks, ModMed, and Nextech.
Parakeet raised a $3 million seed round led by Canvas Ventures in October 2024 and a $10 million Series A, also led by Canvas, on October 1, 2026, for $13 million in total. Its annual recurring revenue grew tenfold in the year before the Series A, and it works with six of the 10 largest U.S. dermatology groups, covering more than 2,800 providers at more than 1,100 locations. It also announced a collaboration with Qualderm Partners, which supports nearly 160 practices in 17 states. Its agents go live in 4 to 6 weeks.
Compare Assort Health when a specialty group outside dermatology wants agents trained on its scheduling rules, Hyro when a health system wants agents across many channels, Keona Health when nurse triage is required, Hello Patient when an outpatient group wants the agents run as a managed service, and PatientPrism when the goal is coaching staff from call analytics.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Assort Health | 8.2 | 7.6 |
| Hyro | 7.9 | 6.4 |
| PatientPrism | 7.7 | 7.1 |
| Keona Health | 7.4 | 7.7 |
| Hello Patient | 7.2 | 8.4 |
| Parakeet Health | 6.9 | 7.0 |
Pricing
| Item | Detail |
|---|---|
| Model | Pay for performance: Parakeet ties its fees to appointments booked, interactions resolved, and revenue generated, with no software seats. |
| What usually drives cost | The number of booked appointments and resolved interactions, and which workflows are automated. |
| What to ask in diligence | The fee per booked appointment or resolved interaction, how results are counted, and any minimums or setup fees. |
| Published pricing | No public price list; pricing is pay for performance. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get Parakeet Health to function | |
| Call center leader | Owns targets and handoffs. |
| EHR and scheduling integration | Agents book inside the schedule. |
| Agreed definition of a booked or resolved result | Fees depend on it. |
| Referral and fax intake process | Parakeet can process faxed referrals. |
| Baseline acquisition cost and no-show rates | Needed to judge results. |
| What will maximize your value | |
| Start with referrals and cancellations | These recover revenue quickly. |
| Audit billed results monthly | Pay-for-performance needs clean counts. |
| Expand to more locations after the first region | Keeps tuning manageable. |
| Deal-breakers | |
| No call center | |
| Cannot agree on result definitions | |
| Needs nurse triage | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Contract and integration | 2-4 weeks |
| 2 | First locations live | 4-6 weeks |
| 3 | More locations and outbound workflows | 2-6 months |
Leadership
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.