Clinical systems · Behavioral health and addiction treatment EHR
Ritten
Ritten is a behavioral health EHR from Philadelphia that combines admissions, charting, billing and AI note tools for addiction and mental health treatment programs.
Strong fit
- Addiction treatment programs with detox, residential and outpatient levels of care
- Programs that bill per diem and fee-for-service from one system
- Teams that want AI note tools inside the EHR
Weak fit
- Solo therapists who only need notes and scheduling
- Buyers who need a posted price
- Buyers who want many years of track record
Bottom line
Ritten is a reasonable choice for addiction and mental health treatment programs that want one system for admissions, charting, billing and AI note tools across levels of care. It suits growing multi-site programs. Buyers should get a full quote and talk to programs of their size, since Ritten started in 2020.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Noah Whitehead and Gabe Szczepanek founded Ritten in Philadelphia in 2020. Whitehead is chief executive and Szczepanek is chief technology officer.
Ritten combines an EHR, a CRM for admissions and a billing system for behavioral health. It covers detox, residential, partial hospitalization, intensive outpatient and outpatient programs, with group notes, a scheduler for individual and group sessions, utilization review and treatment plans.
Its billing tool, which Ritten calls Claimification, builds claims from the services documented each day and handles both per diem and fee-for-service billing. Ritten also has an AI Scribe, an AI Form Reviewer that checks forms for missing items, and note summaries.
Ritten supports 42 CFR Part 2, the federal rule that adds privacy limits to addiction treatment records, with role-based access, audit logs and restricted charts. It is web-based, so there are no servers to run.
Ritten raised a $35 million Series B led by Five Elms Capital in December 2025, with 8VC and others investing. It is younger than many rivals, so buyers should check references closely.
Kipu Health fits addiction treatment programs that want a widely used EHR in this market. BestNotes fits mixed behavioral health programs, and Alleva and Sunwave fit treatment centers that want EHR and CRM tools from other vendors.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| BestNotes | 7.8 | 7.9 |
| Kipu Health | 7.4 | 7.1 |
| Ritten | 7.1 | 7.4 |
| Sunwave | 6.9 | 6.6 |
| Alleva | 6.8 | 6.9 |
Pricing
| Item | Detail |
|---|---|
| Model | Ritten sells its EHR, CRM and billing software by contract. |
| What usually drives cost | For Ritten, cost depends on the number of users and programs, the levels of care you run, data migration, and billing services. |
| What to ask before you buy | Ask Ritten for a full quote, how long migration from your current EHR takes, and which programs your size you can call. |
| Published pricing | Ritten does not publish a price list. |
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.