Consumer telehealth · Online opioid addiction treatment
Ophelia
Ophelia is an online clinic that treats opioid use disorder with Suboxone, with video visits, a care team, and insurance or flat monthly self-pay.
Strong fit
- Adults with opioid use disorder who want Suboxone treatment by video
- Patients with Medicaid or commercial insurance in the states Ophelia serves
- People who want a first visit within days and a set visit schedule
Weak fit
- People who need treatment for alcohol or other substances
- Patients who live outside Ophelia's 15 states
- Anyone who needs inpatient detox or residential care
Bottom line
Ophelia is a strong pick for adults who want Suboxone treatment from home, with a first visit in days and a fixed visit schedule. It suits insured patients in its 15 states best. People who need care for alcohol use or in-person detox should look elsewhere.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Zack Gray and Mattan Griffel co-founded Ophelia. Gray lost his girlfriend to an opioid overdose near the end of his MBA at Wharton, and he started Ophelia soon after he graduated.
Ophelia treats opioid use disorder with Suboxone, also known as buprenorphine, prescribed over video. Each patient works with an enrollment coordinator, a care coordinator and a clinician. Visits run weekly in the first month, then every two weeks, then monthly.
New patients are usually seen within one to three days. The care team is reachable seven days a week, and Ophelia files prior authorizations with insurers when a plan requires one.
Ophelia says 85% of its patients attend follow-up visits in the early weeks and 79% are still in treatment at 180 days. Both figures are measured against HEDIS quality measures, and its patients give it a Net Promoter Score of 97.
Ophelia treats patients in 15 states, including New York, Pennsylvania, California, Florida and Texas. Tiger Global led its $50 million Series B in December 2021.
Bicycle Health fits when a patient wants the same clinician at every visit and access to daily peer groups. Boulder Care fits when the patient also needs care for alcohol use or help with housing and other social needs.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Ophelia | 7.9 | 8.2 |
| Bicycle Health | 7.7 | 8.3 |
| Boulder Care | 7.6 | 7.6 |
| Workit Health | 7.6 | 8.0 |
Pricing
| Item | Detail |
|---|---|
| Model | Ophelia bills insurance for visits and care, or charges a flat monthly fee for patients who pay cash. |
| What usually drives cost | For Ophelia, your cost depends on your insurance plan, your copay, and whether your plan needs a prior authorization for the medication. |
| What to ask before you buy | Ask Ophelia what your plan will cover, what your monthly copay will be, and what happens to your cost if your insurance changes. |
| Note | Ophelia charges $20 for a missed visit or a late cancellation. |
| Published pricing | Ophelia lists a self-pay plan at $245 a month. It says most insured patients pay less than $10 a month. |
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.