Freed vs Heidi Health
Updated November 9, 2026
Independent clinicians and small groups shopping for an AI scribe often narrow the list to Freed and Heidi Health. Both let a clinician sign up without a sales call and record the next visit. Freed is a paid subscription with a short free trial and scores higher on note quality. Heidi keeps a free plan, sells in five countries, and is quicker to get clinicians started.
Our analysts compared Freed and Heidi Health on price, how you start, note quality, templates, letters, EHR filing, and rollout time, using the HIR review of each company and each vendor's pricing page. In the following sections, we compare the two scribes in a table, describe the buyer each fits, and summarize what each has shipped recently.
Freed vs Heidi Health at a glance, November 2026
| What buyers weigh | Freed | Heidi Health |
|---|---|---|
| Published price | Starter from $39 a month for up to 40 notes, with Core and Premier plans listed on getfreed.ai/pricing; price depends on plan and billing term. | A free plan, with paid Clinician, Practice, and Enterprise plans listed on heidihealth.com/pricing. |
| Pricing model | A monthly subscription for each clinician, with a Groups plan for clinics. | A free plan, a paid Clinician plan with a 14-day free trial, and Practice and Enterprise plans for organizations. |
| Starting without a sales call | A 7-day free trial with no credit card, then a paid plan. | A clinician can start on Heidi's free plan the same day, and the paid Clinician plan has a 14-day free trial. Clear edge |
| Note quality after the visit | Freed scores 8.2 for note outcomes, its highest mark. Clear edge | Heidi scores 7.7 for documentation time outcomes. |
| Templates and note style | Specialty templates and an instant template builder, and Freed can learn a clinician's style from their edits. | Standard and advanced templates, with templates shared across a team on paid plans. |
| Letters and handouts | Patient instructions, letters, and referrals come on the Premier plan. | Referral letters and patient handouts are drafted from the same consultation as the note. |
| Filing the note in the EHR | Premier pushes notes into any browser-based EHR with one click. | EHR integration is an add-on on paid plans, and many free users copy the note into the chart. |
| Countries and languages | Built for U.S. independent and small-group clinics. | Sold in the United States, Canada, the United Kingdom, Australia, and New Zealand, and the company says it transcribes more than 110 languages. Clear edge |
| Getting clinicians started | Freed scores 7.6 for getting clinicians live. | Clinicians sign up and record their first visit on their own, Heidi's highest mark at 8.0. Clear edge |
| Time to full value | About 3 to 7 months | About 7 to 14 weeks |
| What you need first | A supported way to send notes into your EHR or paste them in. | Rules for clinicians signing up on their own. |
| Deal-breaker | Leaders expect AI notes to go out without clinician review. | You have no consent process for recording. |
| Pricing clarity score | 7.8 Clear edge | 7.3 |
| HIR overall score | 8.0, Recommend. | 7.7, Recommend. |
| Best for | Independent and small outpatient clinics in the U.S. that want a paid scribe with simple setup. | Independent clinicians and small groups who want to try an AI scribe free, including practices that see patients in more than one language. |
| Not a fit for | Health systems choosing one AI scribe across all their Epic specialties. | Organizations that do not allow clinicians to sign up for software on their own. |
Which fits which buyer
Both suit small practices, so the choice comes down to how you want to pay and where you see patients.
Choose Freed if
- You are a U.S. clinic ready to pay a monthly subscription for each clinician after a short trial.
- Note quality after the visit matters more to you than a free plan.
- You want a published list price you can budget against before you buy.
Choose Heidi Health if
- You want to start on a free plan before paying.
- You practice in Canada, the United Kingdom, Australia, or New Zealand, or see patients in more than one language.
- You want clinicians signing up and recording visits on their own within days.
What buyers say
“Freed is OK but limited. Lots of the scribe solutions don't seem to open up the raw templates for you to edit… Heidi is excellent.” grey-doc · r/FamilyMedicine · May 29, 2025, source
“I use Heidi Health and I prefer it to Freed. Freed was too expensive.” TherapistyChristy · r/therapists · May 21, 2025, source
“Heidi's solid for basic notes but Freed nails therapy specific-language better, actually understands treatment planning technicalities and DSM terminology.” Silly-Blood7421 · r/HealthTech · Jan 28, 2026, source
Verdict
Freed is the stronger pick for a U.S. clinic that will pay from the start and cares most about note quality. Heidi Health is the easier start for clinicians who want a free plan, or who practice outside the United States.
With either one, keep clinician review on every note and track how much each note is edited during the trial.
Where the two tools are headed in 2027 and beyond
Freed: Freed's current plans add clinical evidence answers from medical sources, and its Premier plan adds ICD-10 and CPT coding suggestions and one-click EHR push.
Heidi Health: Heidi launched Evidence and acquired AutoMedica on September 21, 2026, and released Heidi II with supervised agents for visit admin on October 1, 2026. In September 2026 it closed a $100 million Series C at a $900 million valuation.
Run both with the same few clinicians for two weeks and count the edits they make to every note.
Methodology
Each row comes from the HIR reviews of Freed and Heidi Health, scored under the HIR method, and from each vendor's public pricing page. Published plans for Freed and Heidi Health were checked on each vendor's own site on November 9, 2026.
A green check marks a clear edge for Freed or Heidi Health only where their review scores differ by at least 0.3 points or the two reviews show a plain difference. Time to full value for each adds up the rollout stages in its review.
Sources
- HIR review of Freed and HIR review of Heidi Health
- Freed pricing
- Heidi Health pricing
- Reddit discussions of Freed and Heidi Health, linked in the buyer section
- Heidi launches Evidence and acquires AutoMedica, September 21, 2026
- Heidi II, October 1, 2026
- Heidi Health Series C, MobiHealthNews, September 2026