Clinical systems · Ambient AI scribe with a free plan
Heidi Health
Heidi Health is an AI medical scribe that turns a recorded consultation into a clinical note, referral letters, and patient handouts, with a free plan for individual clinicians.
Strong fit
- Independent clinicians and small groups who want to try an AI scribe free before paying
- Practices in the United States, Canada, the United Kingdom, Australia, and New Zealand that see patients in more than one language
- Clinicians who want notes, referral letters, and patient handouts drafted from the same consultation
Weak fit
- Health systems that need deep Epic write-back from an enterprise vendor with long U.S. references
- Organizations that do not allow clinicians to sign up for software on their own
- Behavioral health programs that need every note checked for Medicaid compliance
Bottom line
Heidi Health is a Melbourne, Australia company that makes an AI medical scribe. Clinicians record the consultation, and Heidi drafts the clinical note, referral letters, and patient handouts for them to review and edit. Many independent clinicians start on its free plan, and paid plans add more usage, team controls, and EHR integration.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Heidi Health was co-founded by Dr. Thomas Kelly, who trained as a doctor in Melbourne and left vascular surgery training in 2021 to build the company. Heidi listens to the consultation and drafts SOAP-style notes, referral letters, and patient handouts. The company says it transcribes dialogue in more than 110 languages and sells in the United States, Canada, the United Kingdom, Australia, and New Zealand.
Heidi raised a $65 million Series B in October 2025. Paid Clinician and Teams plans sit above a free plan that many independent clinicians use to start.
Compare Freed when a U.S. small practice wants a paid scribe with simple setup, Tali AI when a Canadian clinic runs Accuro or PS Suite, and Suki when a health system wants ambient notes and dictation from one vendor.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Abridge | 8.4 | 7.8 |
| Freed | 8.0 | 7.6 |
| Suki | 7.8 | 7.6 |
| Heidi Health | 7.7 | 8.0 |
| Ambience | 7.6 | 7.3 |
| Nabla | 7.6 | 7.2 |
| Eleos Health | 7.4 | 7.0 |
| DeepScribe | 7.3 | 7.0 |
| Tali AI | 6.8 | 7.2 |
Pricing
| Item | Detail |
|---|---|
| Model | Free plan, a paid Clinician plan with a 14-day free trial, and Teams plans for organizations that are priced by quote. |
| What usually drives cost | Seat type (Standard or Max), the monthly usage allowance for agents and advanced features, team controls, and EHR integration. |
| What to ask in diligence | The Clinician plan price in your country, what the usage allowance covers, and a Teams quote that includes EHR integration. |
| Published pricing | Plans and features are listed on heidihealth.com/pricing; Teams is by quote. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get Heidi Health to function | |
| Rules for clinicians signing up on their own | Free sign-ups can spread before IT has reviewed them. |
| Patient consent wording for recording | Clinicians need the same script in every room. |
| Note templates for each specialty | Generic notes need heavy editing. |
| Decision on where notes are stored | Retention settings differ by plan. |
| EHR integration scope if on Teams | Copy and paste does not scale across a group. |
| What will maximize your value | |
| Move active free users onto one Teams account | Central billing and controls replace scattered accounts. |
| Share templates across the team | Everyone edits less. |
| Track after-hours charting before and after | Shows whether time came back. |
| Deal-breakers | |
| No consent process for recording | |
| Policy bans self-serve software | |
| Needs proven Epic enterprise references | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Free trial with a few clinicians | 1-2 weeks |
| 2 | Teams setup and templates | 2-4 weeks |
| 3 | Group rollout | 4-8 weeks |
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category actually buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.