Inbox Health and PatientPay both move patient statements and payments online for practices that still mail paper bills.
Ambulatory practices and billing companies that want digital patient statements, payment plans, and billing support in one workspace
Health systems shopping inpatient coding AI or enterprise denial platforms with no patient-billing scope
Medical groups and RCM partners that need digital patient billing, statements, and payment plans without a full enterprise patient-pay suite
Health systems standardizing on an enterprise patient-estimate and CRM suite on day one
Inbox Health, based in New Haven, digitizes statements, payments, and billing-team workflows for thousands of practices, and includes AI assistants meant to deflect routine balance questions.
PatientPay sells to medical groups and to the billing companies that serve them, with different terms for each.
Inbox Health prices by statement volume, payment modules, and AI support features, and needs EHR or PM posting connections with staff coaching at go-live.
PatientPay prices by statement volume plus payment processing fees.
Choose Inbox Health when a practice wants statements, payments, and AI answers to balance questions in one tool.
Choose PatientPay when a billing company wants patient billing it can run across many client practices.
Skip both if the gap is claim editing or inpatient coding AI rather than patient statements and payments.