Revenue cycle · Revenue cycle services and practice software
CareCloud
CareCloud is a healthcare technology company in Somerset, New Jersey, that sells revenue cycle management services, practice management and EHR software, and AI tools to medical practices, and since 2025 inpatient software to hospitals.
Strong fit
- Independent and specialty practices that want billing, software, and staff support from one vendor
- Groups that prefer to outsource revenue cycle work to a large offshore team
- Small and rural hospitals looking at the Medsphere products CareCloud now owns
Weak fit
- Practices that want quick answers from a consistent support contact
- Groups planning a data migration from a complex legacy EHR on a tight timeline
- Large health systems standardized on Epic or Oracle Health
Bottom line
CareCloud bundles outsourced billing, practice management, an EHR, and a growing set of AI tools for medical practices, and it added hospital software through its 2025 Medsphere purchase. It has grown mostly through acquisitions and has reported nine straight quarters of GAAP net income. Users credit the software with being easy to learn and the reporting with being strong, and the most common complaints are about support tickets that stall and data problems during EHR migrations.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
CareCloud's customers are mostly medical practices and physician groups, plus a smaller number of hospitals. A practice can hire CareCloud to run its billing, coding, and collections, or it can license the software on its own: practice management, the talkEHR and CareCloud Charts records systems, business intelligence, and patient experience tools. More than 40,000 providers use its products, according to its second quarter 2026 results. Its newer AI products include cirrusAI notes for documentation, Front Desk Assist, and the stratusAI Desk Agent for patient calls, according to its website.
Pricing is by quote. Among companies we review, Waystar sells claims and payment software to providers of all sizes, Office Ally and Claim.MD run claims clearinghouses used by small practices, and Infinx sells prior authorization and revenue cycle services.
The company was founded in 1999 and was known as MTBC before it renamed itself CareCloud. It trades on Nasdaq under the ticker CCLD and has made more than 25 acquisitions since its 2014 IPO, CEO Stephen Snyder told Zacks in October 2025. In August 2025 it bought Medsphere Systems for about $16.5 million, adding the CareVue hospital EHR, Wellsoft emergency department software, and Marketware.
Second quarter 2026 revenue was $31.9 million, up from $27.4 million a year earlier, and first-half revenue was $63.2 million, according to the company's results. CareCloud expects $128 million to $132 million in revenue for 2026, and the quarter was its ninth in a row with GAAP net income.
On G2, CareCloud has a 3.6 out of 5 average from 34 reviews. Reviewers praise the software for being easy to use, and complaints focus on support and on data that did not carry over cleanly when practices switched systems.
What customers say
What people like
"Providers and administrative team members enjoyed the user-friendliness and different functionalities." Capterra
"CareCloud is a clear winner on the reporting UI front and their API appears to be more modern and easier to use" Reddit
"Breeze gives you a clean, easy to use, practical and convenient experience" G2
What people don't like
"They will never solve a problem passed on to someone else and goes into a black hole." Capterra
"Their data was flawed in some way and could not be uploaded and put in appropriate areas of the new EHR." Capterra
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Waystar | 8.0 | 7.7 |
| Infinx | 7.3 | 7.0 |
| Claim.MD | 7.3 | 8.5 |
| Office Ally | 7.1 | 7.9 |
| CareCloud | 7.0 | 6.6 |
Pricing
| Item | Detail |
|---|---|
| Model | Outsourced revenue cycle services and licensed software for practice management, EHR, and AI tools. Pricing is by quote. |
| What usually drives cost | For billing services, a practice's collections volume and specialty. For software, the number of providers and which modules a practice uses. |
| What to ask before you buy | Ask CareCloud what share of collections it charges, which tasks stay with your staff, and who your support contact will be. |
Leadership
Stephen SnyderChief Executive Officer- Mahmud HaqFounder and Executive Chairman
- A. Hadi ChaudhryChief Strategy Officer
Recent news
- May 2026: CareCloud bought Empower Healthcare & Compliance Partners, a compliance, audit defense, and privacy firm founded by Mitchell Brie. The deal closed on May 22. GlobeNewswire
- January 2026: Stephen Snyder became CareCloud's sole chief executive, and former co-CEO A. Hadi Chaudhry became chief strategy officer. GlobeNewswire
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.