Patient engagement & telehealth · Remote patient monitoring
CoachCare
CoachCare runs remote patient monitoring and chronic care management programs for medical practices and health systems, supplying connected devices, care management software, and a U.S. clinical team that reviews readings.
Strong fit
- Medical groups and health systems that want to run remote monitoring and care management programs without hiring a team to staff them
- Cardiology, primary care, and endocrinology practices with many patients on blood pressure, weight, or glucose monitoring
- Organizations on Epic that want monitoring orders, readings, and claims to flow through the record
Weak fit
- Practices that want software only and plan to staff every program themselves
- Buyers who want a small vendor with one product line
- Buyers who need a published price list
Bottom line
CoachCare is worth using for medical practices and health systems that want Medicare-covered remote monitoring and chronic care programs run for them, with billing support included. Practices that want to run the program themselves and only need cellular devices may prefer Tenovi or Smart Meter.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
CoachCare, based in New York City, runs remote patient monitoring and chronic care management programs for medical practices and health systems. Andrew Zengilowski, Wes Haydon, and Eric Di Bari founded it in 2014.
It began by helping physicians support patients changing their diet and weight, using connected scales and video counseling. It grew into remote care programs that Medicare pays for.
Today CoachCare supplies the devices, the software, and a U.S. clinical team. The team enrolls patients, reviews readings, and alerts the patient's doctor to problems.
Its software, CoachCare 2.0, gives care teams one list of alerts, tasks, and messages and connects to Epic for orders, readings, and claims. It ships more than 20 devices, including cellular blood pressure cuffs for patients without home internet.
The company has grown quickly. It raised $48 million led by Integrity Growth Partners in July 2024 and $11 million from Catalyst Investors later that year, alongside a credit facility.
It has made nine acquisitions, the largest being MD Revolution in June 2025. CoachCare says the combined company serves more than 250 healthcare organizations. Zengilowski testified on remote patient monitoring before a House Ways and Means subcommittee in June 2025.
Other companies fit different setups. Health Recovery Solutions suits a health system that wants remote monitoring and care at home across many programs. HealthSnap suits a practice that wants the vendor's nurses to help with monitoring.
Prevounce Health suits practices that need billing help for wellness visits. Tenovi or Smart Meter suit practices that run the program themselves and need cellular devices.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Health Recovery Solutions | 7.8 | 7.6 |
| CoachCare | 7.6 | 7.5 |
| HealthSnap | 7.5 | 7.6 |
| Prevounce Health | 7.3 | 7.5 |
| Tenovi | 7.3 | 7.3 |
| Smart Meter | 7.0 | 7.1 |
| Vivo Care | 6.9 | 7.6 |
| ThoroughCare | 6.8 | 6.8 |
Pricing
| Item | Detail |
|---|---|
| Model | Custom contract quoted by CoachCare, usually tied to enrolled patients and the services used. |
| What usually drives cost | The number of enrolled patients, which programs are run (remote patient monitoring, chronic care management, behavioral health integration, and others), device types, and how much of the nursing work CoachCare does. |
| What to ask before you buy | Whether pricing is per enrolled patient or a share of reimbursement, who owns the devices, and what happens to the program if Medicare rates change. |
| Published pricing | CoachCare does not publish a price list. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get CoachCare to function | |
| Physician lead for each program | Orders and escalations need an owner. |
| List of eligible patients by condition | Enrollment starts with this list. |
| EHR connection plan | Readings and claims go into the patient record. |
| Escalation rules for abnormal readings | The clinical team follows them. |
| Billing review for monitoring codes | Claims depend on time spent and the number of readings. |
| What will maximize your value | |
| Start with one condition, such as hypertension | Devices are simpler and goals are clear. |
| Use cellular devices for older patients | They cause fewer setup problems at home. |
| Review enrollment and readings monthly | This shows where patients drop off. |
| Deal-breakers | |
| You only want software | |
| No physician to own escalations | |
| No plan for billing review | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Contract and program design | 2-6 weeks |
| 2 | Devices shipped and first patients enrolled | 1-2 months |
| 3 | More programs and conditions | 3-9 months |
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.