Patient engagement & telehealth · AI agents for practice operations
Confido Health
Confido Health builds AI agents that answer and place patient calls and handle the scheduling, insurance checks, referrals, refills, and payments behind them for multi-site specialty practices, through a platform it calls CareOS.
Strong fit
- Private equity-backed groups running many specialty clinics
- Ophthalmology, optometry, physical therapy, dental, and primary care practices
- Practices that want AI to place outbound calls about balances and recalls
Weak fit
- Single-location practices with few calls
- Buyers who want a published price
- Organizations that want to replace their EHR or practice management system
Bottom line
Confido Health runs AI agents that handle patient calls and the scheduling, insurance, and payment work behind them for multi-site specialty groups. It suits private equity-backed platforms that want the same front office across many clinics. Its performance figures come from the company and its customers.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Confido Health is used by multi-location specialty groups, many owned by private equity firms, in ophthalmology and optometry, physical therapy, dental, and primary and community care. Its AI agents answer and place patient calls and carry details from one task to the next, so a single conversation can set up a referral, an appointment, a refill, and a payment, according to its October 2026 announcement. It connects to more than 50 systems, including EHRs, practice management, phone, billing, and fax.
Confido says its agents handle more than 95% of core front-office tasks from start to finish, add the capacity of three to five full-time staff within three months of going live, and earn patient satisfaction scores of 4.55 out of 5 across a million tasks.
The closest competitors are Assort Health, Hyro, Syllable, and Hello Patient, which also sell AI voice agents for patient calls.
Chetan Reddy is co-founder and chief executive. On October 14, 2026 Confido announced a $12.5 million extension led by Z47, formerly Matrix Partners India, bringing its Series A to $22.5 million, with Together Fund and Blume Ventures participating. It said it had grown 15 times since its previous round, mostly by selling to private equity firms first and then to the practices they own. It is based in New York City.
Confido publishes no price, and its handle-rate and savings figures come from the company.
What customers say
"We have doubled collections in our payments department since deploying Confido." Michael Pascetta, CFO, Vision Innovation Partners, in Confido's announcement.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Assort Health | 8.2 | 7.6 |
| Hyro | 7.9 | 6.4 |
| Confido Health | 7.4 | 7.5 |
| Syllable | 7.2 | 7.3 |
| Hello Patient | 7.2 | 8.4 |
Pricing
| Item | Detail |
|---|---|
| Model | Custom quote from Confido. |
| What usually drives cost | The number of locations, call volume, and which workflows the agents run. |
| What to ask before you buy | Ask Confido what counts as a handled task, the price per location or per task, and what happens to calls the agents cannot finish. |
| Published pricing | Confido does not publish a price list. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get Confido Health to function | |
| Operations lead across locations | Agents follow one set of rules. |
| Phone, EHR, and billing system access | Agents act in those systems. |
| Scheduling and payer rules by site | Agents need them to book correctly. |
| Baseline call and collection numbers | Shows the change later. |
| What will maximize your value | |
| Start with scheduling and balance calls | Fastest return. |
| Review calls the agents hand to staff | Shows what still needs people. |
| Deal-breakers | |
| One small location | |
| No owner for front-office work | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Contract and systems connected | 2-6 weeks |
| 2 | First workflows live | 1-2 months |
| 3 | Added capacity of three to five staff | About 3 months, per Confido |
Leadership
- Chetan ReddyCo-founder and CEO
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.