Patient engagement & telehealth · Patient access managed services
Hummingbird Healthcare
Hummingbird Healthcare is a Madison, Wisconsin, managed services company that runs patient access operations for health systems, including scheduling, registration, insurance verification, authorizations, referrals, nurse triage, and Epic optimization.
Strong fit
- Health systems that want to centralize primary and specialty access into a contact center
- Epic customers that need people and process help, not only software
- Leaders who will outsource or co-source access operations
Weak fit
- Independent clinics that only need a patient messaging app
- Buyers looking for self-serve software with no managed staff
- Organizations that will not change decentralized clinic phone trees
Bottom line
Hummingbird runs patient access as a technology-enabled service, combining contact center operations with Epic optimization for health systems. It closed a $20 million Series B in February 2025 led by Health Velocity Capital, with UCHealth as both investor and client. Pricing is custom, and the model fits systems ready to hand off or co-manage access work.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Hummingbird's buyers are health systems. Access and ambulatory leaders use it to standardize scheduling, registration, insurance verification, authorizations, referrals, nurse triage, and prescription management, often on top of Epic. The company describes the offer as patient access as a service and Epic as a service, according to its homepage.
Pricing is by quote for managed services. Among companies we review, Hello Patient, Luma Health, Artera, and Relatient sell patient engagement or access software that health systems operate themselves. Hummingbird sells the operating team plus technology enablement.
Jeremy Schwach founded Hummingbird in 2023 and is CEO, after leading Bluetree Network through its acquisition by Providence. In February 2025 Hummingbird closed a $20 million Series B led by Health Velocity Capital, following a Series A in June 2024. Returning investors included UCHealth and the CU Healthcare Innovation Fund. Schwach's personal site said the company had more than 300 people by January 2026.
The Series B release said Hummingbird aims to cut into the estimated $30 billion health systems spend answering phone calls by running access as a managed service and creating good front-line jobs. Hummingbird has an estimated $28 million in annual revenue.
Independent software review sites have little coverage because Hummingbird sells managed services instead of a self-serve app. Public material focuses on funding, Epic-centered delivery, and client partnerships such as UCHealth.
What leaders say
What people like
"From the beginning, we knew that both healthcare systems and patients wanted a more logical and humane access experience." Hummingbird
"Hummingbird Healthcare is reimagining patient access with a unique combination of technology, Epic optimization, and business process outsourcing." Health Velocity Capital
"We help health systems make it less painful for patients to get care." Jeremy Schwach
What people don't like
"Hummingbird is a managed service, so buyers that only want software licenses without operational change will not get a fit." Based on product docs
Where customer reviews couldn't be found, our analysts attempted to give a voice to buyer sentiment, drawing on real information from review sites, forums, and product documentation.
Based on: Hummingbird homepage, Hummingbird Series B announcement, and Jeremy Schwach site.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Artera | 7.7 | 7.0 |
| Luma Health | 7.4 | 7.0 |
| Hummingbird Healthcare | 7.3 | 7.2 |
| Hello Patient | 7.2 | 8.4 |
| Relatient | 7.2 | 6.9 |
Pricing
| Item | Detail |
|---|---|
| Model | Managed services fees for patient access operations and Epic enablement. Pricing is by quote. |
| What usually drives cost | Call and scheduling volume, specialties covered, and how much of the access stack Hummingbird operates. |
| What to ask before you buy | Ask Hummingbird which metrics it owns (answer rate, days to appointment, abandonment), how Epic ownership is shared, and what a transition period looks like. |
Leadership
Jeremy SchwachFounder and Chief Executive Officer- Raychel HabererPresident and Chief Operating Officer
Recent news
- February 2025: Hummingbird Healthcare closed a $20 million Series B led by Health Velocity Capital, with UCHealth returning as investor and client partner. Hummingbird
- June 2024: Hummingbird closed its Series A, according to the Series B announcement that followed in February 2025. Hummingbird
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.