Practice staffing · Scale healthcare VAs
My Mountain Mover
My Mountain Mover places healthcare-trained virtual assistants and support staff for medical and dental practices. It is staffing, not clinical software.
Strong fit
- Practices that want a scaled bench of healthcare-trained virtual assistants with a dedicated support layer around each placement
- Groups comparing Philippines-based medical VA partners with published scale claims and long-term client retention marketing
- Dental or medical offices that will assign real owners for onboarding and QA after the VA starts
Weak fit
- Buyers who will only proceed with a public flat hourly rate card and no discovery call
- Health systems that require an Epic-approved secured offshore facility as a contractual gate
- Teams shopping an EHR or patient-engagement SaaS product rather than staffing
Bottom line
My Mountain Mover earns a Recommend on our practice-staffing board as a scaled healthcare virtual-assistant firm founded in 2020 and led by CEO Amanda Ketcham. Outcomes look strongest when clinics treat placements as dedicated coverage with internal owners for training and QA. Product and talent depth show in a large marketed VA bench and client-support staff; pricing clarity trails peers that publish a simple hourly rate. Implementation is staffing onboarding, not software. Third-party revenue directories often land in a roughly $10M to $35M band with 1,000-plus marketed VAs, under the hard cap. Score sits under HelloRache and DocVA on price clarity while clearing Staffing For Doctors and Portiva on marketed scale.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
My Mountain Mover is a healthcare virtual-assistant company founded in 2020 and led by CEO Amanda Ketcham. Company pages describe more than 1,000 medical practices supported, 1,600-plus healthcare-trained VAs, and a dedicated client-support layer, with a dental division launched in 2026.
It is staffing, not software. Compare MEDVA when SOC 2 and secured-facility tiers dominate diligence, DocVA or HelloRache when a published hourly rate is the buying gate, and CareVMA when a lower published starting rate matters most.
Score reflects scale and support depth with softer pricing clarity than flat-rate peers.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| MEDVA | 7.8 | 7.4 |
| DocVA | 7.6 | 7.8 |
| HelloRache | 7.5 | 7.6 |
| My Mountain Mover | 7.3 | 7.2 |
| Staffing For Doctors | 7.1 | 7.3 |
| Portiva | 6.9 | 7.0 |
| CareVMA | 6.6 | 7.0 |
Pricing
| Item | Detail |
|---|---|
| Model | Quoted monthly or hourly packages for dedicated healthcare-trained virtual assistants; public pages emphasize savings versus in-house hires rather than a single rate card. |
| What usually drives cost | Hours, role mix, specialty or dental track, and account-management intensity. |
| What to ask in diligence | All-in monthly cost for your role mix, including replacement terms and any setup fees. |
| Published pricing | Public list price: quote-based. Confirm current monthly or hourly packaging on a discovery call. |
Company marketing cites up to about 70% employment-cost savings versus in-house hires; confirm the live quote.
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get My Mountain Mover to function | |
| Named practice owner for VA onboarding and daily QA | Unowned placements drift. |
| Baseline phone answer rate, chart lag, or billing backlog captured | You cannot prove value without a before number. |
| EMR access, VPN, and BAA path documented before start date | Missing access recreates idle paid hours. |
| Written scope for phones, scheduling, scribing, or billing support | Vague scopes create silent failure. |
| Replacement and escalation contacts agreed in writing | Surprise turnover breaks continuity. |
| What will maximize your value | |
| Measure coverage KPIs weekly for 90 days | Presence alone is not an outcome. |
| Start with one role before a multi-seat rollout | Narrow wins beat empty benches. |
| Retire overlapping freelancer chats after a parallel month | Dual coverage doubles cost. |
| Hold a weekly QA huddle with the vendor account lead | Silent quality drift compounds. |
| Publish a monthly staffing digest to practice leadership | Hidden gaps surprise everyone. |
| Deal-breakers | |
| Nobody will supervise or train the VA. | |
| You refuse EMR access or BAA terms the role needs. | |
| You expect software automation from a staffing seat. | |
| Leadership will not measure phones, charts, or billing lag. | |
| Compliance blocks offshore or remote access your counsel will not approve. | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Scope & baseline | 1-2 weeks - Role, metrics, access path. |
| 2 | Match | 3-14 days - Shortlist, interviews, credentials. |
| 3 | Onboard | 1-3 weeks - EMR access, scripts, shadowing. |
| 4 | Stabilize | 30-60 days - QA cadence; expand hours if metrics hold. |
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category actually buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.