Revenue cycle · Release of information services
Verisma
Verisma is a health information company in Alpharetta, Georgia, that handles release of information for hospitals, physician groups, and health plans, processing requests for medical records from patients, attorneys, and other third parties with its own software and staff, and that also sells record retrieval, care coordination, and data archiving.
Strong fit
- Hospitals and health systems that want to outsource release of information work
- Organizations with many sites that need one intake process and audit trail
- Health information teams that want help keeping up with privacy rules
Weak fit
- Law firms and other requesters, who pay the fees and report slow or duplicate records
- Systems planning to move release of information into Epic's own tools
- Buyers that need deep EHR integration from day one
Bottom line
Verisma is one of the larger release of information vendors, handling medical record requests for providers and health plans with its own staff and AI-assisted software. It suits health information departments that want to hand off request volume and compliance risk, and many customers describe it as responsive. Requesters such as law firms are less happy, and some customers report staff turnover and limited EHR integration.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Verisma is used by health information management departments at hospitals, physician groups, and health plans. When a patient, attorney, or other third party asks for copies of medical records, Verisma's staff and software log the request, check that it is valid, pull the right pages, and deliver them. Its Verisma Release Manager software runs that workflow, and an AI review step flags sensitive content, though Verisma says on its release of information page that AI never makes release decisions and that trained people decide and sign off on each release.
Much of the cost of release of information falls on the people asking for records. One KLAS respondent said Verisma has a set rate and bills the requester, and another said their organization does not pay Verisma at all because Verisma only handles billable requests. PitchBook lists Datavant, MRO, and Medchart among Verisma's competitors. Among companies we review, Moxe Health also runs release of information for health systems, and Health Gorilla moves records through national networks.
Verisma has been in business for more than 24 years and says it serves more than 20,000 clients in all 50 states. In 2023 it merged with ScanSTAT, another release of information firm, in a deal funded by NewSpring, and in November 2024 it bought Olah, a medical records company, according to PitchBook, which lists about 2,000 employees. Verisma does not publish revenue; we estimate it at about $140 million a year.
Black Book Research ranked Verisma its top release of information vendor for the eighth year in a row in its 2027 report, published in October 2026, which surveyed 2,317 people and found Verisma leading on 13 of 18 measures.
KLAS comments are mostly positive about responsiveness and turnaround times. The complaints are about staff turnover, a price increase, and weak EHR integration. Requesters are harsher: paralegals on Reddit describe overcharges, duplicate records, and unanswered follow-ups.
What customers say
What people like
"With Verisma, I feel like we work with them one-on-one." KLAS
"Verisma has a very fast turnaround time." KLAS
What people don't like
"Every request is a hassle. Nothing ever goes smoothly. They over-charge you, or they send you duplicate records, and they ghost you." Reddit
"Verisma's services have been great; however, there has been a substantial price increase." KLAS
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Verisma | 7.3 | 7.4 |
| Moxe Health | 7.2 | 7.9 |
| Health Gorilla | 6.9 | 6.8 |
Pricing
| Item | Detail |
|---|---|
| Model | Outsourced service, with fees for many requests billed to the requester at a set rate, according to KLAS respondents. |
| What usually drives cost | Request volume, the share of requests that are free to the requester, such as patient and continuity-of-care requests, and how much on-site or remote staffing Verisma provides. |
| What to ask before you buy | How free requests are scoped and staffed; one KLAS respondent said Verisma underestimated that volume. |
| Published pricing | None published. |
Leadership
Marty McKennaPresident and CEO- Andy McManusFounder and Executive Vice President
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.